Utility Billing


Utilities are billed semi-annually for residential and commercial properties and pro-rated for the period of use within each billing period.

  Billing Period Due Date
Residential Utilities
(Water and Sewer; District Energy; Garbage Collection)
April 1 – September 30
October 1 to March 31
Mid November
Mid May
Commercial Utilities (Water and Sewer) May 1 – October 31
November 1 to April 30
Mid December
Mid June


Payment must be received at Town Hall no later than 4:30pm on the due date to avoid late payment charges. If the payment due date falls on a weekend, payment is due no later than 4:30pm on the preceding Friday.

Payment may be made by online or telephone banking, by post-dated cheque (please ensure account number is included on the memo line and the payment stub is attached to the cheque), or in person by cheque, cash or Interac (debit card). The Town does not accept credit card payments.

WATER USAGE:
Water usage is metered within the Town of Gibsons, with details set out in the Water Regulation Bylaw and rates set out in Schedule B of the Rates, Fees and Charges Bylaw. Metering encourages conservation and ensures that users pay a fair share towards maintenance of the system. All water rates are applied against costs to operate and maintain the water distribution system.

Effective April 1, 2017 water user fees and parcel taxes increased overall by 13%. As part of this increase, Council continues to take steps toward rate equity to ensure that water costs are fairly shared between customer types: single family, multi-family, commercial. As a result, the impact of the 13% overall rate increase will be different for each customer category. To see how this will affect you, and for more information on water rates, please see our Water Infrastructure FAQs and the 2016 Water Rate Review report.

Water leak adjustments will be considered for leaks in the main underground water line(s) between the water meter and building(s) only. Adjustments are no longer made for leaks relating to internal plumbing systems, fixtures, irrigation, pools, etc. Please refer to Water Regulation Bylaw 1192 for further details.

For answers to questions about our water supply, water meters, or water conservation view the water information page.

SEWER USAGE:
Sanitary Sewer user fees are charged on a flat rate basis as detailed in the Sewer Regulation Bylaw, and Schedule C of the Rates, Fees and Charges Bylaw located here.

Effective April 1, 2017, sewer user fees and parcel taxes increased by 6%. Please see our Sanitary Sewer Infrastructure FAQs for more information.

GIBSONS DISTRICT ENERGY UTILITY USAGE:
The Gibsons District Energy Utility (GDEU) uses heat from the ground as a renewable local source of energy.

District Energy user fees are charged on a flat rate basis as detailed in the District Energy Bylaw and Schedule E of the Rates, Fees and Charges Bylaw located here.) For more information on the GDEU, please see our brochure.

RESIDENTIAL GARBAGE COLLECTION:
Residential utility invoices include a flat fee of $78.00 per six-month billing period (pro-rated) as set out in Garbage Collection Bylaw and Schedule D of the Rates, Fees and Charges Bylaw located here. This provides for weekly collection of household refuse, contained in a single standard-size (no larger than 98 litres) critter-resistant garbage can with a secure lid. Tags for additional garbage cans / pickups may be purchased at the Municipal Office, 474 South Fletcher Road. Tags are $3.00 each.

QUESTIONS ABOUT YOUR UTILITY INVOICE? Call our Finance Team at 604-886-2274 or email us using the form below.