Services

Utility Billing

Utilities are billed semi-annually and pro-rated for the period of use within each billing period.

  • Spring Utility Bills are from April 1 to September 30: Due Mid-November
  • Fall Utility Bills are from October 1 to March 31: Due Mid-May
Residential Utilities Include
  • Water and Sewer; District Energy; Waste Collection
Commercial Utilities Include
  • Water and Sewer

How to Pay Your Bill:

You can pay your utility bill in the following ways:

  • Online through your financial institution.
  • In person at Town Hall with cash, cheque or debit.
    We cannot accept credit cards at Town Hall.
  • Online with a credit card through OptionPay (charges apply).
  • Or use the after-hours drop available outside the entrance of Town Hall (for non-cash payments).

Payment must be received at Town Hall no later than 4:00 pm on the due date to avoid late payment charges.

Our team is happy to assist you by phone at 604-886-2274 or by email at info@gibsons.ca

Access your utility account online

Go paperless!

Sign up for Citizen Service Cloud and start viewing your utility bills and property tax notices online.

Click here

Payment Methods

Pay online or by telephone through your financial institution.

First time users will need to set up the Town of Gibsons as a payee and register their utility account.

Mail or drop-off your post-dated cheque to Town Hall:

Town of Gibsons, PO Box 340, Gibsons, BC, V0N 1V0

*Do not mail in the event of a service disruption

Town Hall Drop-Box:
Cheques can be left in the mail slot located at the entrance to Town Hall. Please place the cheque along with the remittance stub in a sealed envelope. Cash is not accepted in the drop box.

Please include:

  • your account number on the memo line of your cheque
  • the payment stub from your Utility Bill
Cheques can be left in the mail slot located at the entrance to Town Hall.

Please place the cheque along with the remittance stub in a sealed envelope. Cash is not accepted in the drop box.

Please include:

  • your account number on the memo line of your cheque
  • the payment stub from your Utility Bill
Pay in-person at Town Hall with cash, cheque or debit.

Please note that we do not accept credit card payment at Town Hall or by telpehone.

Canadian credit and debit cards (VISA and Mastercard) may be used to make online payments via a third party payment service provider OptionPay.

Please note that OptionPay charges a fee.

Click here to pay with OptionPay

You will be asked for your UTILITY ACCOUNT NUMBER when entering the payment information. This may be found on your Utility Bill.

We do not accept credit card payments at Town Hall or by phone.

More Information & Rates:

View the most recent Rates, Fees, and Charges Bylaw here.

Household waste collection includes:

  • Weekly food waste collection
  • Bi-weekly garbage collection

Rates
Residential utility invoices include a flat fee of $143 per six-month billing period (pro-rated) as set out in the Garbage Collection Bylaw and Schedule D of the Rates, Fees and Charges Bylaw.

This provides for bi-weekly collection of household refuse, contained in a single standard-size (no larger than 98 litres) animal-resistant garbage can with a secure lid, and weekly pick up of organic material.

View more information on the Organics Curbside Collection program here.

Additional Garbage Tags
Tags for additional garbage cans / pickups may be purchased at the Municipal Office, 474 South Fletcher Road. Tags are $4.40 each.

View the 2024 Rates & Fees Schedule B here

Water infrastructure includes:

  • Pipes, pumps, wells, reservoirs and meters that move water from the environment to your tap.
  • The Gibsons Aquifer, which provides naturally pure groundwater to our community.

Water charges include:

  • User fees – determined by the amount of water you use.
  • A water parcel tax.

These charges fund:

  • Maintenance of the water system.
  • Replacement of aging infrastructure.
  • Water research and conservation.
  • The staff and equipment required to operate the water utility.

Water Meters

Water usage is metered within the Town of Gibsons, with details set out in the 1300, 2022 Water Parcel Tax Bylaw and rates set out in Schedule B of the Rates, Fees and Charges Bylaw. Metering encourages conservation and ensures that users pay a fair share towards maintenance of the system. All water rates are applied against costs to operate and maintain the water distribution system. Learn more about water metering here.

Water leaks

Water leak adjustments will be considered for leaks in the main underground water line(s) between the water meter and building(s) only. Adjustments are no longer made for leaks relating to internal plumbing systems, fixtures, irrigation, pools, etc. Please refer to Water Regulation Bylaw 1192 for further details. Please follow these links for answers to questions about water supply and distribution or water conservation.

Rates are reviewed each year to ensure we have the funds necessary to maintain the infrastructure and continue delivering reliable services now and in the future.

Sanitary sewer infrastructure includes:

  • Pipes, pumps, and the wastewater treatment plant (WWTP).
  • The lift station, which pumps wastewater to the WWTP.

Sanitary charges cover:

  • Sewer system maintenance.
  • Replacement of aging infrastructure.
  • Staff and equipment.
  • Sludge hauling and disposal.

Sanitary-Sewer-FAQs

Rates & Fee
See Schedule C in the  Consolidated Rates, Fees, and Charges Bylaw

Questions About Your Utility Bill?

Contact the Finance Department
E: finance@gibsons.ca
T: 604-886-2274